Gardeners Farringdon Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Farringdon provides gardening and related services to residential and commercial customers. By making a booking or allowing our gardeners to start work at your property, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company refers to Gardeners Farringdon, the gardening service provider.

Customer refers to the person or entity requesting and responsible for the booking and payment of the services.

Services refers to any gardening, garden maintenance, clearance, lawn care, planting, hedge trimming, pruning, patio or driveway cleaning, green waste removal, or other work carried out by the Company as agreed with the Customer.

Property refers to the garden or outdoor space, and any relevant access areas, where the Services are to be provided.

Booking refers to a confirmed appointment for the Company to provide Services at an agreed date, time, and address.

2. Scope of Services

The Company provides general and specialist gardening services, including but not limited to garden maintenance, lawn cutting, hedge trimming, pruning, planting, weeding, garden tidy-ups, garden clearance, and green waste handling as agreed with the Customer.

The exact scope of Services for each Booking will be confirmed either through a description provided at the time of booking or through a quotation following a site visit. The Company will carry out the Services with reasonable care and skill, consistent with industry standards for professional gardening services.

The Customer acknowledges that gardening work can be subject to seasonal and weather-related limitations. The Company may recommend adjustments to the scope, timing, or method of work where necessary to protect plant health, safety, or overall garden condition.

3. Booking Process

3.1 Requesting a Booking

The Customer may request a Booking by contacting the Company and providing details of the required Services, the Property address, access information, and preferred dates and times. The Company may request photographs, descriptions, or a site visit to assess the work before confirming a Booking or issuing a quotation.

3.2 Confirmation of Booking

A Booking is considered confirmed when the Company has provided an estimated price or quotation and the Customer has accepted it, together with any applicable deposit or prepayment conditions. The Company reserves the right to refuse a Booking where it is not reasonably practicable, safe, or commercially viable to perform the Services.

3.3 Changes to Bookings

If the Customer wishes to change the date, time, or scope of a confirmed Booking, the Customer must notify the Company as early as possible. Any changes are subject to availability and may result in adjustments to the quoted price. The Company will not be liable for any delay or inability to accommodate changes requested at short notice.

4. Access to the Property

The Customer is responsible for ensuring that the Company has safe and reasonable access to the Property on the agreed date and time of the Booking. This includes providing any necessary keys, codes, passes, or instructions in advance, and ensuring that gates, side entrances, and relevant areas are unlocked and accessible.

If the Company is unable to access the Property or to safely commence work due to issues with access or hazards at the Property, the Company may charge a call-out fee or a proportion of the quoted amount to cover time and travel costs.

5. Customer Responsibilities

The Customer must ensure that the Property is in a suitable condition for the performance of the Services, and that all pets and children are kept away from the working area for the duration of the visit to ensure safety.

The Customer must inform the Company in advance of any known risks or special conditions at the Property, including underground cables, irrigation systems, ponds, fragile structures, or known plant diseases. The Company will not be liable for damage caused by undisclosed or hidden services or conditions that could not reasonably have been identified beforehand.

The Customer is responsible for notifying neighbours or any relevant third parties if access across adjacent land is required or if the Services may cause temporary noise or disruption.

6. Pricing and Quotations

6.1 Quotations

Any quotation provided by the Company is based on the information available at the time, including the Customer description, photographs, and any site visit. If on arrival the scope or scale of work is significantly different from what was originally described, the Company reserves the right to revise the quotation before starting or continuing the work.

6.2 Hourly Rates and Fixed Prices

The Company may charge either an hourly rate or a fixed price for specific Services. Any minimum call-out time or charge will be communicated to theCustomer at or before the time of booking. Time spent on site includes set-up, loading, clearing, and reasonable clean-up of the work area.

6.3 Materials and Additional Costs

Costs for plants, soil, mulch, turf, waste disposal fees, and other materials are in addition to labour charges unless otherwise agreed. The Customer authorises the Company to purchase materials reasonably required for the agreed Services. Where substantial additional costs are expected, the Company will seek the Customer approval before incurring them.

7. Payments

7.1 Payment Terms

Payment is due in full upon completion of the Services, unless different terms have been agreed in writing prior to the Booking. For larger projects, the Company may require a deposit before starting work and staged payments as the work progresses.

7.2 Methods of Payment

The Company will advise acceptable payment methods to the Customer in advance of or at the time of Booking. The Customer must ensure that cleared funds are received by the Company by the due date.

7.3 Late Payment

If payment is not received by the due date, the Company reserves the right to charge interest on the outstanding amount and to suspend further Services until full payment is received. The Customer will be responsible for all reasonable costs incurred by the Company in recovering overdue amounts, including any legal or debt recovery fees.

8. Cancellations and Rescheduling

8.1 Customer Cancellations

If the Customer wishes to cancel or reschedule a Booking, the Customer should provide as much notice as possible. Cancellations or significant amendments made with less than 24 hours notice may incur a cancellation fee to cover the Company lost time and travel costs.

8.2 Company Cancellations

The Company reserves the right to cancel or reschedule a Booking due to severe weather, staff illness, safety concerns, unavailability of materials, or other circumstances beyond its reasonable control. In such cases, the Company will notify the Customer as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.

9. Weather and Safety

Gardening work is often affected by weather conditions. The Company may decide, at its sole discretion, to delay, modify, or suspend certain tasks where the weather makes it unsafe or unsuitable to proceed, for example due to heavy rain, high winds, or extreme temperatures. The Company is not liable for delays or changes in the Services caused by weather events.

The Company will take reasonable steps to ensure the safety of its staff, the Customer, and the public while providing the Services. The Customer must not request or insist on work that would compromise health and safety standards, such as unsafe ladder use, inappropriate operation of machinery, or working in hazardous conditions.

10. Waste Handling and Regulations

10.1 Green Waste

The Company will, where agreed as part of the Booking, collect and remove green waste such as grass cuttings, branches, leaves, and plant material arising from the Services. Removal of green waste may be subject to additional charges, which will be communicated to the Customer in advance or as part of the quotation.

If green waste removal is not included in the agreed Services, the Company may bag or stack waste at a location specified by the Customer within the Property, for the Customer to dispose of through regular council collection or other lawful means.

10.2 Non-Green Waste

Disposal of non-green waste such as rubble, soil contaminated with waste, plastics, metal, or general household rubbish is not included unless expressly agreed. The Company will not remove hazardous or controlled waste, including but not limited to asbestos, chemicals, or clinical waste.

10.3 Compliance with Regulations

All waste handling and disposal will be carried out in accordance with applicable environmental and waste regulations. The Customer agrees not to request any disposal method that would breach such regulations. The Customer is responsible for any penalties or additional costs incurred due to inaccurate information provided regarding waste type or contamination.

11. Property Condition and Damage

The Company will take reasonable care when working at the Property. However, the Customer acknowledges that minor scuffs to lawn surfaces, pathways, or fences and the temporary disturbance of soil or plants may be an unavoidable part of gardening and garden clearance activities.

The Customer must notify the Company of any alleged damage caused by the Company within 48 hours of completion of the Services, providing photographs and reasonable details. The Company may inspect the Property to assess the claim. Where damage is found to be directly caused by the Company negligence and not due to pre-existing conditions or hidden defects, the Company may, at its discretion, repair the damage, arrange a third party repair, or offer reasonable compensation.

12. Liability and Insurance

The Company holds appropriate liability insurance for the provision of gardening services. The Company liability to the Customer for any loss or damage arising from the Services is limited to the total amount paid or payable by the Customer for the specific Booking during which the incident occurred, except where such limitation is not permitted by law.

The Company is not liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of enjoyment, or loss of opportunity, arising out of or in connection with the Services or these Terms and Conditions.

Nothing in these Terms and Conditions excludes or limits the Company liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

13. Plants, Lawns, and Garden Outcomes

The Company will use reasonable skill and care when working with plants, lawns, and garden features, and may provide general advice on garden care and maintenance. However, the Company cannot guarantee the long-term survival, growth rate, or appearance of plants, turf, or lawns due to factors beyond its control, such as weather, pests, diseases, soil conditions, watering regimes, or subsequent maintenance by the Customer.

Any plant guarantees or specific commitments regarding plant performance will only be valid where expressly agreed in writing and subject to the Customer following the recommended aftercare instructions.

14. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, the Customer should contact the Company promptly, providing details of the issue and any supporting evidence. The Company will investigate the matter and seek to resolve it in a fair and timely manner, which may include revisiting the Property to inspect or to carry out reasonable remedial work where appropriate.

If a dispute cannot be resolved directly between the parties, either party may consider seeking advice from an independent adviser or relevant consumer support body. These Terms and Conditions do not affect the Customer statutory rights.

15. Variations to Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any revised terms will apply to new Bookings made after the date on which the revised terms are published or otherwise made available to the Customer. For ongoing projects, the terms in force at the time of the original Booking will continue to apply unless both parties agree to adopt the updated terms.

16. Data Protection and Privacy

The Company will collect and use personal information from the Customer, such as name, address, and contact details, solely for the purpose of managing Bookings, providing Services, administering payments, and communicating with the Customer. The Company will take reasonable steps to keep such information secure and will not share it with third parties except where necessary to provide the Services, process payments, or comply with legal obligations.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory rights the Customer may have under applicable consumer protection laws.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or specific agreement provided by the Company and accepted by the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence, or understandings regarding the subject matter.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.