Terms and Conditions for Gardeners Farringdon

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Farringdon and apply to all domestic and commercial bookings unless otherwise agreed in writing. By requesting a service, confirming a booking, or allowing work to begin, the customer agrees to these terms. They are intended to give a clear, fair framework for the use of gardening services in the UK, covering the booking process, payment arrangements, cancellation rules, liability, waste handling, and the law that governs the contract.

For the purposes of these terms, references to “we”, “us”, and “our” mean the gardening service provider, while “you” and “your” mean the customer, client, or person requesting the work. The exact scope of any job will depend on the agreed quote, written instructions, and the condition of the garden or outdoor area at the time work is carried out. Any variation to these terms must be confirmed in writing and signed or approved by both parties.

These terms are designed to be practical and transparent. They do not affect your statutory rights under UK consumer law where applicable. If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue to apply. Nothing in these terms is intended to exclude liability that cannot lawfully be excluded.

1. Booking Process

Bookings for Farringdon gardeners services may be made by telephone, email, online enquiry, written message, or any other method that we accept from time to time. A booking is not confirmed until we have accepted it and, where required, received any deposit or initial payment agreed in advance. We may request photographs, site details, measurements, access information, or other relevant information before confirming the appointment.

When you submit a booking request, you are responsible for ensuring that all information provided is accurate and complete. This includes the type of work required, access arrangements, parking or loading restrictions, pets, hazards, and any known issues affecting the garden or property. If the information supplied is incorrect or incomplete and this affects the service, schedule, or price, we may revise the quotation or reschedule the work.

The booking may be subject to a minimum notice period, seasonal availability, weather conditions, or staff capacity. We reserve the right to refuse a booking where it is not practical, safe, lawful, or within our service capability. If a site visit is necessary before the work can be priced or scheduled, the appointment will be treated as provisional until the visit has been completed and any quote accepted.

2. Quotations and Service Scope

Any estimate or quotation provided by Gardeners Farringdon is based on the information available at the time and may be revised if the scope of work changes. Quotations are usually valid for a limited period and may be withdrawn if not accepted within that time. Unless stated otherwise, prices are exclusive of additional work that was not included in the original request.

The agreed service may include tasks such as lawn care, hedge trimming, pruning, planting, border maintenance, clearance, or similar gardening work. However, the precise tasks to be undertaken must be set out in the booking confirmation or written quote. We are not obliged to carry out work that was not included, unsafe, illegal, or likely to cause damage to plants, structures, surfaces, or utilities. If you request changes during the visit, we may quote separately for the extra work or agree a revised price before continuing.

Where access is restricted, the job may take longer than expected. In that case, any additional labour, waiting time, or return visit may be charged at the applicable rate. If there are hidden conditions such as unstable ground, diseased plants, blocked access, concealed wiring, or buried objects, we may pause work until the issue is assessed. We will use reasonable care, but we cannot be responsible for problems that were not reasonably visible or disclosed before the service began.

3. Payments

Payment terms for Gardeners Farringdon will be confirmed at the time of booking or in the quotation. Unless otherwise agreed, payment is due on completion of the service and must be made by the method specified in the invoice or payment request. For larger projects, regular maintenance contracts, or scheduled works, we may require a deposit or payment in instalments. Deposits are used to secure time, materials, and scheduling capacity.

All prices are stated in pounds sterling and may be subject to VAT where applicable. If an invoice is not paid by the due date, we may charge reasonable late-payment interest and recover any costs incurred in collecting overdue sums, subject to applicable law. We also reserve the right to suspend further services until outstanding balances have been paid in full.

If payment is made by bank transfer, card, or another electronic method, you are responsible for ensuring the payment clears successfully. A booking is only considered settled once funds have been received, not when a transfer is initiated. Where materials are ordered specifically for your job, those costs may be charged even if the service is later cancelled, provided we have already incurred the expense with your approval.

4. Cancellations, Rescheduling, and Waiting Time

If you need to cancel or reschedule a booking, please give notice as early as possible. Cancellation charges may apply depending on how much notice is provided and whether staff, tools, vehicles, or materials have already been allocated. For example, short-notice cancellations may be charged in part or in full where the reserved time cannot reasonably be reallocated.

We may also cancel or postpone a booking where conditions are unsafe or unsuitable, including severe weather, restricted access, mechanical issues, staff illness, or any event beyond our reasonable control. In such cases we will try to offer an alternative date. We are not liable for delay or failure caused by events outside our control, including storms, flooding, power failures, supply disruption, labour shortages, or transport problems.

If we attend the property and cannot begin or complete the work because access is unavailable, instructions are unclear, the site is unsafe, or you are not ready for the appointment, we may charge for wasted time, travel, or an aborted visit. If we are kept waiting beyond a reasonable period, we may leave and treat the booking as cancelled by you, subject to any minimum charges that apply. Any refund or credit will be considered in accordance with the circumstances and any sums already incurred.

5. Customer Responsibilities

You must ensure that the site is reasonably safe and ready for the agreed service. This includes providing access, unlocking gates where needed, moving valuable items if necessary, and informing us about known hazards, fragile structures, buried services, water features, or protected areas. You are responsible for securing pets and for keeping children and other persons away from work areas during the service.

You must also obtain any permissions required for the work, including consent from landlords, managing agents, neighbours, residents, or freeholders where relevant. If planning restrictions, lease terms, or estate rules affect the work, you must tell us before the service begins. We will not be liable for refusal, delay, or enforcement action arising from a failure to obtain necessary permissions or approvals.

Where plants, soil, paving, fencing, or garden features are unusually delicate or valuable, you should notify us in advance. While Farringdon gardeners will use reasonable care and professional judgment, some natural wear, bruising, breakage, or minor disturbance may occur during normal gardening activity. If you require particularly cautious handling, this must be agreed before the job is scheduled.

6. Liability and Limitations

We will carry out services with reasonable care and skill. If we fail to do so, and that failure causes loss or damage, we may, at our option, re-perform the service, repair the affected area where reasonable, or provide a suitable refund reflecting the issue. Our responsibility is limited to direct loss or damage that is a foreseeable result of our breach.

We are not responsible for pre-existing defects, hidden defects, poor soil conditions, disease already present, structural weakness, subsidence, underground obstructions, or damage caused by prior work carried out by others. We are also not liable for loss of plants, turf, or materials that are already in poor condition, incorrectly installed, or unsuitable for the site. Advice provided during the service is given in good faith but does not amount to a guarantee of results.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. To the fullest extent permitted by law, we shall not be liable for loss of profit, loss of business, loss of opportunity, or indirect or consequential losses arising from the services. If you believe damage has occurred, you must notify us as soon as reasonably possible and provide details and, where available, photographs.

7. Waste, Green Materials, and Environmental Rules

Where the service includes the removal of garden waste, green waste, soil, branches, clippings, or other materials, disposal will be handled in accordance with applicable waste legislation and environmental requirements in the UK. We may transport waste to a licensed transfer station, reuse suitable green waste where lawful, or leave agreed waste for collection if that forms part of the service. Waste will not be disposed of in a manner that breaches environmental duties or local authority rules.

You agree that any waste generated from the agreed work becomes subject to the waste handling arrangement specified at booking or on the invoice. If waste removal is included, the amount covered will usually be limited to the agreed scope and volume. Additional waste beyond what was expected may incur further charges. Certain materials, including contaminated soil, asbestos, chemicals, paint, sharp objects, or electrical waste, may require specialist handling and are excluded unless expressly agreed.

We will make reasonable efforts to separate recyclable green material from general waste where practical. However, the customer remains responsible for telling us if any waste is hazardous, restricted, or likely to require special treatment. If we discover regulated waste that was not disclosed beforehand, we may stop work until appropriate arrangements are made and any additional costs are confirmed.

8. Materials, Plants, and Ownership

Where we supply plants, compost, fertiliser, topsoil, mulch, tools, or other materials, ownership of those items may remain with us until full payment has been received. Any warranty relating to supplied plants or materials will be limited to the supplier’s terms, if any, and to the extent that the item has been installed, watered, and maintained in a reasonable manner after handover.

Natural products may vary in size, colour, seasonality, and performance. As a result, exact match to photographs, samples, or prior growth patterns cannot be guaranteed. We may substitute comparable items where the agreed material is unavailable, provided the substitute is of similar quality and suitable for the intended purpose. Any specific preference must be confirmed before ordering.

Risk in supplied materials usually passes to you on delivery or installation, whichever occurs first, except where loss is caused by our negligence before handover. If you store delivered materials on site, you are responsible for protecting them from theft, weather damage, and misuse unless we have expressly agreed to secure or maintain them.

9. Governing Law and General Provisions

These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer rules provide otherwise.

If any part of these terms is found to be invalid, illegal, or unenforceable, that part shall be read as narrowly as necessary or, if required, removed, without affecting the remainder of the terms. No failure or delay by us in enforcing any right shall operate as a waiver of that right. Any waiver must be in writing to be effective.

These terms form the entire agreement between the parties regarding the service, unless a separate written contract says otherwise. In using Gardeners Farringdon services, you acknowledge that gardening work often involves living materials, changing weather, and variable site conditions. We therefore aim for professional, careful, and proportionate service delivery, while keeping the contract clear, lawful, and workable for both sides.